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Backed by strength and security

National Home Warranty is backed by one of Canada's largest insurance companies, serving close to 3 million customers.

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Proudly Serving Western Canada Since 1990

Notice: Coronavirus (COVID-19)


National Home Warranty is committed to the health and safety of our customers and employees. In light of recent global developments we are taking precautionary measures to ensure that safety. Our branch offices in Vancouver, Langley, and Edmonton have been closed effective Wednesday March 18th, however all National Home Warranty staff are working remotely and are able to assist you. We ask that the general public and our builders members please contact our office by telephone or email as we are unable to physically meet with any clients in our offices at this time.  


Contact details for National are:


Alberta and Prairies phone: 1-800-472-9784
British Columbia phone: 604-455-9155  or  1-888-243-8807
Email – hwi@aviva.com

We are continually monitoring the email inbox, and will have full service reception as per normal to redirect any calls to our claims, technical, or underwriting departments. National has measures in place to ensure no business interruptions occur during this period, and are continually monitoring the development of the COVID-19 pandemic.  


We greatly appreciate your understanding during this time. 

Homebuyer benefits have expanded!

If your home is covered by NHW, you can get savings and benefits on home and auto insurance with Aviva.

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Builder benefits have expanded

NHW builder members can now get savings and benefits on home and auto insurance with Aviva

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Talking to your builder

You play a role in making sure you can communicate freely and with ease with your builder throughout every step of the construction process

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Performance Guidelines

Protect your investment – refer to the tools available.

To help you determine if a deficiency may be covered by your warranty, refer to the Performance Guide in your area. One of the most important things you can do to keep your new home in top shape is perform regular maintenance. Refer to the Maintenance Manual regularly to help prevent problems yourself.

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Programs for Homebuilders. Protect every project

Whether you’re building a single or multi family home, completing a building envelope remediation, or belong to a Strata or Condominium Corporation, National Home Warranty has plans and products to keep you and your clients covered.