To our Valued Customers:

Please be advised that our Edmonton Branch will be closed Wednesday, October 18th through Friday, October 20th. Business will resume on Monday, October 23th at 8:30.
Please contact our reception desk at 604-455-9155 for any urgent concerns or inquiries.

Homes

Protect your investment – refer to the tools available. 
To help you determine if a deficiency may be covered by your warranty, refer to the Performance Guide in your area. One of the most important things you can do to keep your new home in top shape is perform regular maintenance. Refer to the Maintenance Manual regularly to help prevent problems yourself. 

 

Maintenance Manual

One of the most important things you can do to keep your new home in top shape is perform regular maintenance. How you treat your home will have the greatest impact on its long-term health. This starts by keeping a consistent schedule of maintenance and repairs to help you preserve your home by putting a stop to problems before they occur. It's important for you to know that a defect resulting from improper maintenance is not covered by home warranty insurance. Refer to the Maintenance Manual regularly to help prevent problems yourself.

Download the National Home Warranty Maintenance Manual

 

Guidelines

Have you checked the Performance Guidelines in your area?

Alberta
Alberta Municipal Affairs has provided a Construction Performance Guide for New Home Warranty, which sets out the required performance of new homes covered by home warranty insurance in Alberta. Homeowners are encouraged to refer to this Guide to find out if a possible defect in their new home may be covered by home warranty insurance; while residential builders can use it to understand and exceed the standard to which homes will be measured.

Download the Guidelines from Municipal Affairs website

British Columbia
The Homeowner Protection Office has provided a Residential Construction Performance Guide, which sets out the required performance of new homes covered by home warranty insurance in British Columbia. Homeowners are encouraged to refer to this Guide to find out if a possible defect in their new home may be covered by home warranty insurance; while residential builders can use it to understand and exceed the standard to which homes will be measured.

Download the Guidelines from HPO website

Saskatchewan & Manitoba
National Home Warranty Group has designed Performance Standards as an available resource for homeowners in Saskatchewan and Manitoba to better understand the possible defects in their home that may be covered by home warranty insurance.

National Home Warrantys Performance Guidelines

Our Programs

We offer new home warranty plans to cover single and multi-family homes. And we’re here to help you understand your warranty, whether you’re a homeowner or a builder.

Performance Guidelines

Protect your investment – refer to the tools available. 
To help you determine if a deficiency may be covered by your warranty, refer to the Performance Guide in your area. One of the most important things you can do to keep your new home in top shape is perform regular maintenance. Refer to the Maintenance Manual regularly to help prevent problems yourself. 

Talking to your Builder

 You play a role in making sure you can communicate freely and with ease with your builder throughout every step of the construction process.