Doing It Right - 3 Steps To Help You Make A Claim - BC

As a new homeowner, National Home Warranty wants you to enjoy your home. We know from many years of experience administering new home warranties across Western Canada, that occasionally minor defects arise that require attention. We want to ensure that the defects covered by your Limited Warranty Policy (Warranty) are repaired professionally, in a timely manner and with minimum disruption.

Take a few minutes to read how the National and its builder members will respond to your concerns about defects in your new home over the duration of your limited warranty.

Step 1

Notify your builder in writing. Clearly detail your potential defects, your policy number, the date and how you may be contacted. Send a copy of this letter to National Home Warranty. National will then open up a claim file, send an acknowledgement letter to you and a letter to your builder asking them to resolve the defect(s) or respond in writing to National. We would then expect the warrantable items be resolved in “whole or in part” within 30 days. Please understand that your policy is subject to certain conditions and exclusions. Not all issues are covered by your Warranty. For example, landscaping, contractual issues or non-completed items are not covered by your Warranty. National addresses defects in workmanship and materials.

Failure to notify National Home Warranty in writing prior to the expiry of your warranty term, will result in those items being excluded from warranty coverage.

Step 2

If your builder has not made attempts at resolving potential defects in your home, or if there is a dispute as to what is a warrantable item, then National will schedule a Technical Inspection of your home. If there are defects found that are covered by your warranty we will arrange to have them repaired by a qualified contractor hired by National Home Warranty. A detailed letter will be sent to all parties concerned advising of the items that require repair, and the items that fall within “industry standards” and do not require repair. After these repairs are successfully completed, the warranty for the repaired items only will commence again from the final repair date. A formal letter advising of the work performed will be sent out to you for safe keeping.

 

Step 3

If you are not satisfied with National Home Warranty’s response to your potential defects you may seek mediation. Please visit the Homeowner Protection Office website at www.hpo.bc.ca and review, “Options for Resolving Construction Disputes”. The cost associated with mediation is usually split equally between the Homeowner and National Home Warranty.

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Doing It Right - PDF -BC