Contact Us

Why call National Home Warranty?

Contact National Home Warranty for the right source of information.

Toll Free Numbers
Prairies: 1-800-472-9784
British Columbia: 1-888-243-8807

If you are a Homeowner, or represent a Strata or Condominium Corporation
Contact National Home Warranty if you would like to:
- confirm your builder’s enrolment
- request a warranty replacement document
- inquire about or make a claim

If you are a New Builder
Contact the Underwriting Department if you are interested in becoming a member of our program.

If you are an Existing Builder Member
Contact your Account Manager if you would like to:
- request marketing material
- enroll a new unit or project
- request a Certificate of Possession
- request renewal information, or
- cancel an enrollment

If you are an Existing Builder Member and require a technical services representative to attend an on-site construction review, contact Technical Services.

Technical Services
Prairies Toll Free: 1-877-575-9155
BC Toll Free:1-877-575-9155 or 604-669-6430
Email: technicalservices@nhwg.ca

If you are acting on behalf of a client
Contact us if you need to:
- verify if a builder or unit is enrolled in our warranty program
- confirm a policy effective date
- arrange for completed walkthrough paperwork, or
- obtain a replacement warranty policy

Toll Free Numbers
- Prairies: 1-800-472-9784
- British Columbia:1-888-243-8807

Contact Us

By Phone

For General Information:
Prairies
Toll Free: 1-800-472-9784
Edmonton:780-425-2981
Fax: 780-426-2723

British Columbia
Toll Free: 1-888-243-8807
Vancouver: 604-608-6678
Fax: 604-408-1001
Langley: 604-455-9155
Fax: 604-455-9156

 

By Mail

ALBERTA

Edmonton
National Home Warranty Group Inc.
213-625 Parsons Road SW
Edmonton, Alberta
T6X ON9

Calgary
National Home Warranty Group Inc.
Suite 2400, 140 - 4th Avenue SW
Calgary, Alberta
T2P 3W4

BRITISH COLUMBIA

Vancouver
National Home Warranty Group Inc.
1100-1125 Howe Street
Vancouver, British Columbia
V6Z 2Y6

Langley - Effective March 1, 2015
National Home Warranty Group Inc.
#200, 8621-201 Street
Langley, British Columbia
V2Y 0G9

 

Ombudsman

If you're unhappy with a product or the level of service you've received from National Home Warranty Group, contact our Ombudsman at 1-877-689-3634.

The ombudsperson will try to resolve the situation by acting as a liaison between you and the business unit where your complaint originated.

 

By Email

Email us at hwi@avivacanada.com, or use the form below

(If different from above)