Contact Us

Why call National Home Warranty?

Contact National Home Warranty for the right source of information.

Toll Free Numbers
Prairies: 1-800-472-9784
British Columbia: 1-888-243-8807

If you are a Homeowner, or represent a Strata or Condominium Corporation
Contact National Home Warranty if you would like to:
- confirm your builder’s enrolment
- request a warranty replacement document
- inquire about or make a claim

If you are a New Builder
Contact the Underwriting Department if you are interested in becoming a member of our program.

If you are an Existing Builder Member
Contact your Account Manager if you would like to:
- request marketing material
- enroll a new unit or project
- request a Certificate of Possession
- request renewal information, or
- cancel an enrollment

If you are an Existing Builder Member and require a technical services representative to attend an on-site construction review, contact Technical Services.

Technical Services
Prairies Toll Free: 1-877-575-9155
BC Toll Free:1-877-575-9155 or 604-669-6430
Email: technicalservices@nhwg.ca

If you are acting on behalf of a client
Contact us if you need to:
- verify if a builder or unit is enrolled in our warranty program
- confirm a policy effective date
- arrange for completed walkthrough paperwork, or
- obtain a replacement warranty policy

Toll Free Numbers
- Prairies: 1-800-472-9784
- British Columbia:1-888-243-8807

By Phone

For General Information:
Prairies
Toll Free: 1-800-472-9784
Edmonton:780-425-2981
Fax: 780-426-2723

British Columbia
Toll Free: 1-888-243-8807
Vancouver: 604-608-6678
Fax: 604-408-1001
Cloverdale: 604-575-9155
Fax: 604-575-9156

By Mail

Edmonton
National Home Warranty Group Inc.
#213, 625 Parsons Road SW
Edmonton, Alberta
T6X 0N9

Calgary
National Home Warranty Group Inc.
Suite 700, One Executive Place
1816 Crowchild Trail N.W.
Calgary, Alberta
T2M 3Y7

BRITISH COLUMBIA

Vancouver
National Home Warranty Group Inc.
1100-1125 Howe Street
Vancouver, British Columbia
V6Z 2Y6

Cloverdale
National Home Warranty Group Inc.
17685-57th Avenue.
Cloverdale, British Columbia
V3S 1H1

Ombudsman

If you're unhappy with a product or the level of service you've received from National Home Warranty Group, contact our Ombudsman at 1-877-689-3634.

The ombudsperson will try to resolve the situation by acting as a liaison between you and the business unit where your complaint originated.

Senior Leadership Team

Carrie Mason, President
Direct: (416) 228-2493
Fax: (416) 229-5429
Toll Free: 1-800-363-6330
carrie_mason@avivacanada.com

Colleen Wilson, Executive Business Manager
Direct: (604) 575-3489
Fax: (604) 575-9156
Toll Free: 1-888-243-8807
cwilson@nhwg.ca

Art Doyle, Vice President, Technical Services
Direct: (604) 575-3486
Fax: (604) 575-9156
Toll Free: 1-888-243-8807
adoyle@nhwg.ca

Tom Reeves, Vice-President, BC Region
Direct: (604) 643-7216
Fax: (604) 408-1001
Toll Free: 1-888-243-8807
tom_reeves@avivacanada.com

John Martin, Vice-President, Prairie Region
Direct: (403) 451-4944
Toll Free: 1-800-472-9784
jmartin@nhwg.ca

Lynda Sanders, Vice President, Claims
Direct: (604) 895-5626
Fax: (604) 408-1001
Toll Free: 1-888-243-8807
lynda_sanders@avivacanada.com

Bill Lagopoulos, Chief Financial Officer
Direct: (416) 288-5721
Fax: (416) 229-5429
Toll Free: 1-800-363-6330
bill_lagopoulos@avivacanada.com

By Email

Use our online form to contact us by e-mail.

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